Customer Guarantee

We guarantee you’ll get the best service and customer experience with the utmost integrity while you’re a part of the SmallBizNiz family. We will not at any time, or in any way perform any predatory business practices that aim to take advantage of you, your business, business accounts, or relationships we may have access to, for the duration of, or upon the completion of your project. We guarantee that upon your request to end or suspend any of our non-contracted products or services, that you will be allowed to do so in a hassle-free manner. Upon any clear violation of this guarantee and/or damages you or your business has suffered, we will be more than willing to provide a full or partial refund of our products and services as our intentions are to help you better your business, not to put you in a worse situation for you or the customers you serve.

SmallBizNiz Products and Services

Typically our products and services are Non-contracted, Virtual or Downloadable without the need for shipping and can be stopped at any time with the exception of some of our Web Products and Services.

Website Products

Domains, Hosting, Email and Security products can only be canceled and refunded within the first 15 days, no exceptions.

Virtual Products and Services (Digital)

Virtual products and services are those that are provided for you and your business that you do not physically touch.  This could include services like Graphic Design, 3D Modeling or Web Design and Development.

There will be no refunds, returns or exchanges for time spent designing or building. Instead we will continue to work with you on your project until you are completely satisfied or until you decide to continue with another provider.  At that point any files that we have worked on belong to you and will be provided to you via email, DropBox or WeTransfer.

Downloadable Products

Downloadable products cannot be refunded, returned or exchanged. All purchases are final.

Payments

Due to recent events that could effect the health and safety of our staff and issues that have caused mail delays, we have been forced to implement some changes to how we receive payments.  Online payments are the safest, fastest and least expensive payment method available.

via Zelle

To see if Zelle is available through your bank, click here or download the ZelleApp

via CashApp

To make a payment via CashApp, let us know at the time of invoice and that information will be provided to you.

via Website (PayPal)

All clients paying online will pay cost of service + taxes + 2.9% payment gateway fee + $.30 transaction fee.

Picked-up in person

All clients paying in person via cash or check will pay cost of service + taxes + $2.00/mile round trip

by Mail

All clients paying by mail will pay cost of service + taxes + 3.5% fee of the balance

Late Fee

To avoid a late fee of 2.0% of the outstanding balance on an invoice, all payments must be received within 10 days of services being rendered. This 2.0% fee must be paid before the next service request can be processed.

Subscription based services

Subscription based services will only be initiated and managed via PayPal through this website.  SmallBizNiz LLC does not take cash or check for services that fall into the subscription category.

Service Disruption due to non-payment

SmallBizNiz LLC is not responsible for disruption of service due to non-payment.  All clients will be notified by email or by phone well in advance before services are scheduled to expire.

Refunds

Refunds are only issued on purchased web hosting products within 15 days of purchase.

Refunds for hourly services may only happen given available credit upon cancelation of said service(s)

Disclaimers

It is our intentions to provide disclaimers when clients accept or decline services.  This is to protect SmallBizNiz LLC and will serve as a reminder that a service was offered and that any benefits, features or risks associated with said service were thoroughly explained.